Funerals, Memorials, Cremation and Related Topics

The days following the death of a loved one can be filled with sadness and confusion. The following articles can help you understand the importance of the rituals surrounding death.

Helping Your Family Personalize the Funeral
Helping Create a Meaningful Eulogy
Ten Freedoms for Creating a Meaningful Funeral
Why is the Funeral Ritual Important?

For Funeral Directors

Effectively meeting the grief needs of customers in an increasingly impersonal world takes special effort on the part of professionals in the grief industry. The following articles are designed to help funeral directors gauge their own effectiveness and meet the challenges of serving customer needs.

It’s the Experience That Counts: Funeral Home Customer Service for Today’s Families
And We Wonder Why People Question the Need for Funerals…
Creating Excellence in Customer Service
The Dirty Dozen of Customer Service
E-Serving Families: How Your Website Should Help Your Customers
Listening to (and Satisfying) the Never-Satisfied Customer

For Hospices and Other Caregivers

Caregivers have special needs of their own. The following articles are designed to help caregivers take care of themselves as well as those who are suffering from loss.

Companioning the Bereaved: An Introduction
Tenet 1: Companioning Principle
Tenet 2: Companioning Principle
The Awesome Power of “Telling The Story”: Why I’m Proud to be a Grief Counselor
Caregiver as Gardener: A Parable
Companioning vs. Treating: Beyond The Medical Model of Bereavement Caregiving
Growing Through Grief: The Role of Support Groups
Responding to Problems in the Support Group Setting
The Bereavement Caregiver’s Self-Care Guidelines